C302-WF - support

Important notes

  • This dimmer switch is not intended to be used with LED strips with an existing dimmable controller.
  • This dimmer switch should not be used on the same circuit as smart bulbs such as Philips Hue.
  • This switch can be used in 2-way systems by using a retractive switch for the second switch. You cannot use a rotary switch as the secondary switch.

FAQ

Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house.

However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular bulb being too low. Please ensure that each lamp is minimum 5W although 10W+ will give better results. Please also ensure that the total load is minimum 10W.

If the problem persists, please try increasing the minimum brightness setting of the switch by following the steps in Section 7 in the instruction manual. 

If increasing the minimum brightness did not solve the problem, we suggest either increasing the load on the circuit by using higher power lamps, or by fitting an LED bypass over the first lamp in the circuit.

See here for the Candeo LED bypass.

 

Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house.

However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular bulb being too low. Please ensure that each lamp is minimum 5W although 10W+ will give better results. Please also ensure that the total load is minimum 10W.

If the problem persists, please try increasing the minimum brightness setting of the switch by following the steps in Section 7 in the instruction manual. 

If increasing the minimum brightness did not solve the problem, we suggest either increasing the load on the circuit by using higher power lamps, or by fitting an LED bypass over the first lamp in the circuit.

See here for the Candeo LED bypass.

For any other issues please contact the Candeo support team at support@candeosmart.com.

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