C203/C204 - support

Important notes

  • This module is not intended to be used with LED strips
  • This dimming module should not be used on the same circuit as smart bulbs such as Philips Hue.

FAQ

Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house.

However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular bulb being too low. Please ensure that each lamp is minimum 5W although 10W+ will give better results. Please also ensure that the total load is minimum 10W.

If the problem persists, please try increasing the minimum brightness on the module. 

If increasing the minimum brightness did not solve the problem, we suggest either increasing the load on the circuit by using higher power lamps, or by fitting an LED bypass over the first lamp in the circuit.

See here for the Candeo LED bypass.

Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house.

However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular bulb being too low. Please ensure that each lamp is minimum 5W although 10W+ will give better results. Please also ensure that the total load is minimum 10W.

If the problem persists, please try increasing the minimum brightness setting on the module.

If increasing the minimum brightness did not solve the problem, we suggest either increasing the load on the circuit by using higher power lamps, or by fitting an LED bypass over the first lamp in the circuit.

See here for the Candeo LED bypass.

Firstly, we recommend doing a factory reset:

  1. Turn on the light, press and hold the reset button for over 5 seconds.

Then put the switch in network pairing mode. 

  1. Double press the reset button to activate zigbee pairing mode.
  2. In your Philips Hue app, go to “Settings”, then “Lights”, then add a light by selecting the “+”, then select “Search”.
    Your Philips Hue Bridge will find the switch and give you the option to rename it as you wish.

The C204 module is compatible with HomeKit, when used with Philips Hue.
The C203 module is currently incompatible with HomeKit, and an upgrade is coming soon.

 

For any other issues please contact the Candeo support team at support@candeosmart.com.

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