C202/C202N - support

Important notes

  • This dimmer switch is not intended to be used with LED strips with an existing dimmable controller.
  • This dimmer switch should not be used on the same circuit as smart bulbs such as Philips Hue.
  • This switch can be used in 2-way systems by using a retractive switch for the second switch. You cannot use a rotary switch as the secondary switch.

Home Assistant - ZHA

FAQ

Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house.

However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular bulb being too low. Please ensure that each lamp is minimum 5W although 10W+ will give better results. Please also ensure that the total load is minimum 10W.

If the problem persists, please try increasing the minimum brightness setting of the switch by following the steps in Section 7 in the instruction manual. 

If increasing the minimum brightness did not solve the problem, we suggest either increasing the load on the circuit by using higher power lamps, or by fitting an LED bypass over the first lamp in the circuit.

See here for the Candeo LED bypass.

 

Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house.

However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular bulb being too low. Please ensure that each lamp is minimum 5W although 10W+ will give better results. Please also ensure that the total load is minimum 10W.

If the problem persists, please try increasing the minimum brightness setting of the switch by following the steps in Section 7 in the instruction manual. 

If increasing the minimum brightness did not solve the problem, we suggest either increasing the load on the circuit by using higher power lamps, or by fitting an LED bypass over the first lamp in the circuit.

See here for the Candeo LED bypass.

Firstly, we recommend doing a factory reset:

  1. Turn on the light, press the knob for 5 times with a long press (3 seconds) on the fifth time. Once reset successfully, the lamp will flicker for 5 times.

Then put the switch in network pairing mode. Instructions for this can be seen in Section 3 of the instruction manual.

  1. Turn on your lamp, then double press the knob, with a long press on the second time. The light will flicker twice to indicate it is in network pairing mode, which will last for 15 minutes. If your connection attempt times out, repeat this step if necessary.
  2. In your Philips Hue app, go to “Settings”, then “Lights”, then add a light by selecting the “+”, then select “Search”.
    Your Philips Hue Bridge will find the switch and give you the option to rename it as you wish.
  1. Please do a factory reset and try again.
  2. If possible, please move the your Hue Bridge / Zigbee hub as close as possible to the switch during set up, and try again. (You can always move it back to it’s normal location later).
  3. Please check that your Hue Bridge / Zigbee hub have not reached their device limit. If so, you will need to delete a device to set up this switch.
  4. Please try and set up this switch on a different light circuit. 
    • During initialisation the switch will test the dimming capabilities and range of the lighting circuit. If this function fails for any reason associated with the lighting circuit, the pairing process could fail.
    • It is important to determine whether the problem may be due to the lighting circuit, so testing on alternative circuit will help identify this.
    • If installation (with a Factory Reset) is successful on an alternative circuit, you can move back to the problematic circuit and install there without performing the Factory Reset.
    • If you have identified that the switch does work successfully on an alternative lighting circuit, I would recommend installing an LED bypass on the problematic circuit. 

 

Yes you can.

The rotary knob can be pulled off giving the access to remove the faceplate.

Alternatively – you might be interested in the C202N which is sold without a faceplate.

Buy C202N here.

Yes – this switch is visible to Apple HomeKit when used with Philips Hue.

However, please note that this integration is completely dependent on Philips Hue and Apple and beyond our control. HomeKit access could therefore be revoked in the future.

For any other issues please contact the Candeo support team using the contact form here.

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